Customer Service Videos
The Gates to Customer Commitment
A video on the 9 gates to customer commitment, ensuring you are equipped to sell to the modern consumer.
10 Irrefutable Laws of Customer Service
The 10 Irrefutable Laws of Customer Service and how to apply them in any business.
The 9 Gates To Customer Commitment
What are the gates that we all need to get through in order to customer to commit and say "YES" I will have a business relationship . I come up with 9 big ones in our latest business video vitamin.
9 Good Listening Tips
9 good listening tips: 1) Stop talking 2) Put the talker at ease 3) Show them you want to listen 4) Avoid interruptions 5) Show empathy 6) Be patient 7) Control your temper and your judgement 8) Go easy on argument and criticism 9) Ask questions.
The Five Love Languages
A video highlighting the 5 major love languages and their application in business. These love languages include: 1) The giving and receiving of gifts 2) Quality time 3) Acts of service 4) Physical touch 5) Words of affirmation.
The 4 Types of Customers
A short video on the 4 types of customers: A = Awesome, B = Basic, C = Can't deal with and D = Dead.
The Ladder of Loyalty
A short video highlighting the ladder of loyalty from creating suspects to moving them up the ladder to becoming an evangelist.
3 Principles of Customer Loyalty
A short video highlighting 3 core principles of customer loyalty.
How to Handle Difficult Customers
A short video on how to handle difficult customers using the LOOK approach and the need for precise communication.
It's Not The Apology That Matters - It's The Recovery That Counts!
A video on the do's and don'ts of customer service focusing on the fact that it's about the recovery that counts.
The 8 Best Signals to Create Unity
A short video on the 8 best signals to create unity in your team.
The Philosophy of Customer Service
A short video where we unpack the FISH philosophy of customer service. 1) Have fun 2) Make their day 3) Be there 4) Choose your attitude.
Customer Service Strategies
A short video on 3 key aspects of customer service: 1) Create and keep a customer 2) Must go beyond satisfying customers 3) Why do customers leave.
3 Steps in Winning Customer Service
A short video on 3 steps in winning customer service: 1) Consistency 2) Make it easy for the customer to buy 3) Introduce the wow factor.
The Power of Customer Feedback to Drive Your Business
A classic story of how an organisation listened to its customers and got an amazing breakthrough in sales and profits.
We Don't Complain We Just Don't Come Back
A short video on how customers don't complain, they just don't come back.
Dealing with Cranky Customers
We all have to deal with cranky customers now and then, but how do we win them over? Tony Gattari has drawn up a list of what not to say and he begins by telling us not to say "sorry".
